Privacy Policy

Information we collect

• Account data: email address, and any name or country you choose to add.
• Report data: the incident details, identifiers and amounts you submit.
• Evidence: files you upload to a case.
• Communication: messages exchanged with case staff.
• Technical data: basic logs required to operate and secure the service.

How we use it

• To create, review and support your case.
• To match identifiers across independent reports and detect repeat operations.
• To publish anonymised, aggregated scam intelligence that contains no personal details of reporters.
• To protect the platform against abuse, impersonation and recovery-scam promotion.

What is public

Your identity, contact details, evidence files and case conversations are never published. Scam entity pages may show anonymised, aggregated information such as category, identifiers reported, number of reports and countries affected.

Who can access your case

You, and the ScamGuard Pro staff assigned to handle or oversee your case. Access is enforced by database-level rules described in security and data handling.

Sharing with authorities

We may share information with law enforcement or regulators where we are legally required to do so, or where you ask us to support a report you are making.

Retention

Case records are retained while your account is active and for as long as needed to maintain the integrity of linked scam intelligence. Evidence files can be deleted from your case at any time.

Your rights

• Access, correct or export the personal data held about you.
• Request deletion of your account and personal data.
• Withdraw a report; anonymised identifier data may be retained to protect other users.
• Object to processing, or complain to your local data protection authority.

Requests can be made through contact.

Cookies

We use only the storage required to keep you signed in and to remember an unsent report draft in your own browser. We do not sell data or run advertising trackers.