Process
How our recovery support works
ScamGuard Pro helps victims explore practical recovery options, organise evidence, trace relevant transaction information and understand the next steps available for their specific case.
Step 1
Submit Your Case
Tell us what happened and provide the information you currently have to begin your report.
Step 2
Secure Your Evidence
Upload transaction records, screenshots, messages and other supporting information to your private vault.
Step 3
Case Assessment
A specialist reviews the circumstances and identifies relevant recovery and reporting options for your specific situation.
Step 4
Recovery Guidance
Receive structured guidance and case updates based on the available evidence and the latest tracing information.
Step 5
Ongoing Support
Continue communicating with your assigned specialist as your case progresses and new information emerges.
Safety & honesty guardrails
To ensure your safety while navigating a recovery-support process, please keep the following in mind:
- No Guarantees: We never promise or guarantee that funds will be returned; outcomes vary by case.
- No Upfront Release Fees: ScamGuard Pro never asks for upfront fees, taxes, or "liquidity" payments to release funds.
- No Private Credentials: We will never ask for your wallet password, private key, seed phrase, or banking PIN.
- No Remote Access: We never request remote access to your device or ask you to share your screen.
- Not Law Enforcement: ScamGuard Pro is a private support platform, not a law enforcement or government agency.
Where to go next
If money left your account in the last few hours, start with the emergency checklist. Otherwise, read about how we assess reports or how your data is handled.